Helpcentrum

General 4

• What can I do with GoSkate?
• Can I connect my sports watch to GoSkate?
• Why can't I find my ice skating club in the list?
• How can I benefit from the KNSB benefits?

Profile 7

• What is my GoSkate profile?
• Which profile information can I change?
• I want to create an account, but get the message 'Invalid date of birth'. Why?
• Where can I log out?
• Is it possible to delete my SkateID?

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Skating on artificial ice 10

• How do I start an ice skating session on artificial ice?
• Where can I find my ice skating performance?
• My ice skating sessions are not visible in the app. How is that possible?
• I accidentally deleted an ice skating session, can I restore it?
• Where can I ice skate with GoSkate?

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MYLAPS ProChip 8

• Why do I need a MYLAPS ProChip for ice skating on artificial ice?
• Can I also rent a MYLAPS chip?
• How can I activate my MYLAPS ProChip
• How can I get a MYLAPS chip?
• How do I connect my MYLAPS chip to GoSkate?

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Skating 8

• How does the skating feature work?
• How do I start a skating session?
• Where can I find skate routes in the app?
• How can I share my route in the app?
• How do I create a report or hotspot while skating?

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SKATE4daagse 2

• When will I receive my physical medal?
• When is the next edition of the SKATE4daagse?

Ice skating on natural ice 3

• How does the natural ice feature work?
• How do I start an ice skating session on natural ice?
• Where can I find my ice skating performance?

Issues with GPS 6

• What is GPS?
• What GPS problems might occur?
• How to ensure accurate position estimation?
• Steps to take when investigating GPS problems on Android devices.
• Steps to take when investigating GPS issues on iOS devices.

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Dashboard 7

• Where is the dashboard actually for?
• When will my sessions from the app be visible in the dashboard?
• How can I delete a lap time?
• Can I also see my medal history somewhere?
• Under my account details it says 'relationship number'. I don't have a relation number at all, what should I do here?

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Challenges, rankings & medals 8

• How can I participate in a challenge?
• Where can I find the challenges?
• I participate in the rankings of the ice rink where I ice skate but I no longer want to do so. How do I deregister from this?
• I see in the app under rankings only the GoSkate rankings. Are there more?
• Is it possible to filter in the rankings?

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Information for events 12

• Can I set up a multi-lap race?
• Can I use Championchip as a timing system for live tracking?
• How can I convert my .KLM to .GPX?
• How can I set up my organization?
• How can I set up rankings for my race?

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Athletes and fans 10

• Do I need to take my phone with me during the race to use live tracking?
• I can’t find any athletes in live tracking.
• How can I search for athletes?
• The app does not want to validate my start number.
• I registered late and cannot find my start number.

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Organisations and timers 19

• I already used the MYLAPS EventApp in the past for my event. Can all users be transferred to the new app?
• I have an event with EventApp that takes place in August/September 2021.
• Are there any differences in functionality between the former MYLAPS EventApp and the new app?
• Can we still expect a high-quality product, like we’re used to with MYLAPS products?
• Can I still show sponsor banners in the new app?

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